Hotel Front Desk Manager

3 weeks ago


Vernon, British Columbia, Canada Sparkling Hill Resort Full time
{"h2": "Job Summary"}

The Hotel Front Desk Supervisor is responsible for providing exceptional customer service to guests and ensuring a smooth operation of the front desk area. This role requires a strong ability to multitask, work under pressure, and maintain a high level of accuracy in all tasks.

Key Responsibilities
  • Supervise and coordinate the activities of front desk staff, ensuring that all tasks are completed efficiently and effectively.
  • Resolve guest complaints and concerns in a professional and courteous manner.
  • Manage the front desk area, including handling guest check-ins, check-outs, and room assignments.
  • Requisition and manage front desk supplies and equipment.
  • Assist with training and development of front desk staff.
  • Perform other duties as assigned by management.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a hotel front desk or customer service role.
  • Equivalent experience may be considered.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and maintain a high level of accuracy.
  • Ability to multitask and prioritize tasks effectively.
  • Ability to work under pressure and maintain a professional demeanor.
  • Ability to maintain confidentiality and handle sensitive information.
Work Environment

The Hotel Front Desk Supervisor will work in a fast-paced hotel environment, interacting with guests and staff on a regular basis. The role requires a high level of energy and a strong ability to multitask.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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