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Hotel Front Desk Supervisor

1 month ago

Vernon, British Columbia, Canada Sparkling Hill Resort Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Sparkling Hill Resort. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising a team of front desk staff.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including checking in and out guests, handling room assignments, and resolving any issues that may arise.
  • Supervise a team of front desk staff, providing guidance and support to ensure that they are meeting the needs of our guests.
  • Collaborate with other departments, including housekeeping and food and beverage, to ensure seamless operations and exceptional guest experiences.
  • Develop and implement processes and procedures to improve front desk operations and enhance the guest experience.
Requirements
  • 1-2 years of experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.