Hotel Front Desk Supervisor

3 weeks ago


Vernon, British Columbia, Canada Sparkling Hill Resort Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Sparkling Hill Resort. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Supervise and coordinate the activities of front desk staff, ensuring efficient and effective service delivery.
  • Resolve guest complaints and concerns in a professional and courteous manner.
  • Manage cash and credit transactions, maintaining accurate records and balancing cash drawers.
  • Assist with room assignments, check-ins, and check-outs, ensuring timely and accurate processing.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field, or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Physical ability to stand for extended periods and lift up to 25 pounds.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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