Client Success Manager

4 days ago


London, Ontario, Canada GeoComply Full time

We are a cutting-edge company at the forefront of geolocation innovation, dedicated to ensuring regulatory compliance and combating bad online actors. Our compliance-grade geolocation technology solutions are trusted by leading global brands and regulators, with over 400 million devices installed worldwide.

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As an Associate Account Director, you will be responsible for building long-term relationships with key Mid-market clients, understanding their needs, and delivering seamless solutions that drive client satisfaction. You'll work closely with internal teams to maximize client value and identify growth opportunities.

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Account Management Role

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Our ideal candidate is a seasoned professional with a minimum of 5 years of experience in Customer Success, Account Management, Business Development, or related customer-facing roles, with at least two years of experience in the gaming industry.

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Key Responsibilities

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  • Cultivate and sustain strong, long-lasting client relationships
  • Ensure timely and successful delivery of solutions according to client needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop trusted advisor relationships with key accounts and stakeholders
  • Identify opportunities for upselling and cross-selling additional services to existing clients
  • Contribute to achieving sales targets and outcomes within schedule
  • Assist in determining product pricing in collaboration with the Account Director and Finance
  • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
  • Review billing and ensure timely payments
  • Collaborate with internal teams (e.g., Compliance, Product, Marketing) to address client needs and ensure the delivery of successful campaigns or projects
  • Coordinate and streamline internal processes and communication to optimize account management operations
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Bonus Points

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  • Knowledge of the iGaming industry
  • Knowledge of GeoComply's products and customers

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