Customer Success Manager
1 week ago
Truveris is a leading digital health company focused on delivering truth and clarity in pharmacy. Truveris' proprietary technology, coupled with deep pharmacy expertise, helps to build a more efficient market that maximizes choice, accessibility and prescription drug affordability. Our solutions provide the insight and knowledge to help people lead healthier and more productive lives. For more information on our solutions, visit www.truveris.com.
SUMMARY:
We are seeking an experienced, self-motivated and highly qualified Customer Success Manager with a proven track record of client retention and client satisfaction. The role is expected to proactively establish and cultivate relationships acting as a strategic advisor to assigned clients. The ideal candidate should come from a Healthcare Consulting background and possess the expertise to effectively communicate and strategize around pharmacy benefits. This role is pivotal in driving company growth through the development and maintenance of key client relationships, client retention, and ensuring overall client satisfaction. This role is part of the Client Solutions team.
RESPONSIBILITIES:
- Client Retention: Proven ability to successfully renew and retain clients, demonstrating the value of our services.
- Client Communications: Proactively and urgently manage and facilitate all client communications, ensuring a seamless and professional experience related to client inquiries, client contractual deliverables/deadlines, and/or other client or Truveris-client communication needs.
- Client Management: Work well within a matrixed organization, leading client engagement activities for assigned clients, including communication, people mapping to extend depth and breadth of client engagement, and establishing yourself as the client's trusted advisor that lends to retention and growth of client. This includes translating client to Truveris and vice versa.
- Presentation skills: Ability to present to various client audiences and internally with appropriate acumen, poise and professionalism.
- Data Insights: Utilize data analysis to provide valuable insights to clients, helping them make informed decisions about their pharmacy benefits that increase the value and likelihood of retention with Truveris.
- PBM Relationships: Manage ongoing relationships with Pharmacy Benefit Managers (PBMs) to facilitate client deliverables and meet their needs effectively.
- Operational functions: Identify opportunities to reduce complexity through simplification, standardization, automation, and streamlined operations both internally and with client engagement. Execute and contribute to the ongoing development of client onboarding processes and client management workflows.
- Client On-boarding: From Sales hand off through implementation, business award, and renewal phases, represent client internally as the voice of the customer and represent Truveris to client.
- Product Development: Collaborate with supervisors on ongoing product development, process improvements, and adaptations in response to client requirements.
- Industry Understanding: Come with or quickly grasp the business issues and data challenges within the industry and the client's organization.
- Upselling: Recognize and present opportunities to upsell Truveris solutions to existing clients.
QUALIFICATIONS:
- Education: Bachelor's Degree.
- Experience: 4-5 years of experience in Customer Success Management or equivalent client-facing roles, preferably within the Healthcare Consulting industry.
- PBM Knowledge a plus: Demonstrated knowledge of the Pharmacy Benefit Manager (PBM) industry.
- Software Proficiency: Strong proficiency in Microsoft Office, Teams, and Microsoft Excel. Proficiency with Salesforce or another CRM software.
- Presentation Skills: Ability to confidently present to large groups, including C-suite presentations.
- Communication: Professional and effective verbal and written communication skills.
- Client Management: Strong client management skills, including the ability to build and maintain relationships.
- Teamwork: Collaborative mindset with the ability to work effectively within a team.
- Project Management: Basic project management skills, including the development and maintenance of project plans or client-specific action logs.
- Meeting Preparation: Ability to strategize and prepare client meeting agendas and desired outcomes from beginning to end.
- Ability to work in a matrixed, fast-paced, small company environment where change is expected and ability to live with change and in the grey is essential to success.
This remote Customer Success Manager role offers a unique opportunity to make a significant impact in the pharmacy benefits industry. The successful candidate will play a pivotal role in client success, satisfaction, and company growth by leveraging their expertise and excellent client management skills.
Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please review our CCPA/CPRA policies here.
We will run a background check on applicants before hire.
#J-18808-Ljbffr
-
Customer Success Manager
1 day ago
London, Ontario, Canada Gatekeeper | part of Cinergy Group Full timeRole OverviewWe are seeking a seasoned Customer Success Manager to join our talented and growing Customer Success team at Gatekeeper | part of Cinergy Group.This role focuses on driving adoption, customer advocacy, process optimization, and cross-functional collaboration.You will collaborate with a designated Account Director, who will own the commercial...
-
Customer Success Manager
7 days ago
London, Ontario, Canada Paystone Full timeCustomer Success Manager - Gift & LoyaltyPaystone is a trailblazing company that originated in London, Ontario. Initially focusing on payment processing, we have expanded our offerings to include solutions in gift cards, loyalty, reputation management, and marketing. As a remote-first company, we are committed to building a flexible and connected environment...
-
Customer Success Manager
4 days ago
London, Ontario, Canada ZTR Full timeJob Description Job Description Salary: Join us in Advancing the Environmental Global Impact within the Rail IndustryFor nearly 40 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for...
-
Customer Success Manager
7 days ago
London, Ontario, Canada Paystone Full timePaystone is a trailblazing company that originated in London, Ontario. Initially focusing on payment processing, we have expanded our offerings to include solutions in gift cards, loyalty, reputation management, and marketing. As a remote-first company, we are committed to building a flexible and connected environment for our fully remote workforce.We...
-
Customer Success Manager
2 weeks ago
London, Ontario, Canada Paystone Full timePaystone is a trailblazing company that originated in London, Ontario. Initially focusing on payment processing, we have expanded our offerings to include solutions in gift cards, loyalty, reputation management, and marketing. As a remote-first company, we are committed to building a flexible and connected environment for our fully remote workforce.We...
-
Junior Customer Success Manager
1 week ago
London, Ontario, Canada Silverbear Ltd. Full timeJoin GDS, a Dynamic and Innovative Team Fuelled by ClearCourseThe Junior Customer Success Manager at GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor and strategic partner, understanding their business objectives,...
-
Customer Success Specialist
1 day ago
London, Ontario, Canada Gatekeeper | part of Cinergy Group Full timeJob DescriptionWe are seeking an experienced Customer Success Manager to join our team at Gatekeeper | part of Cinergy Group. As a trusted advisor and change agent, you will nurture strong relationships with customers and ensure they receive maximum value from our Vendor & Contract Lifecycle Management solution.The successful candidate will have 3+ years of...
-
Customer Success Manager
7 days ago
London, Ontario, Canada Qventus, Inc Full timeAbout the RoleIn this role, you will be a strategic advisor and advocate for Qventus customers, responsible for managing client relationships and ensuring success throughout the client journey. You will collaborate with cross-functional teams to deliver exceptional results, manage escalations, align operations, and develop tailored strategies to drive...
-
Customer Success Professional
3 days ago
London, Ontario, Canada Paystone Full timeWe are seeking a Customer Success Professional to play a vital role in ensuring our customers' satisfaction and driving long-term success across our customer portfolio. This involves managing key accounts, fostering relationships, overseeing contract renewals, and upselling new features.Key Responsibilities:Mastery of our software platformTimely renewal of...
-
Customer Success Manager
3 days ago
London, Ontario, Canada Rippling Full timeAbout the CompanyRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.The OpportunityThis is a...
-
Customer Success Specialist
4 weeks ago
London, Ontario, Canada Lewisandclarkpartners Full timeBinSentry is an extremely fast-growing ag-tech company started here in KW. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with...
-
Customer Success Advocate
5 days ago
London, Ontario, Canada Gatekeeper | part of Cinergy Group Full timeJob Description:We are looking for a highly skilled Customer Success Advocate to join our team at Gatekeeper | part of Cinergy Group. As a Customer Success Advocate, you will be responsible for understanding customer needs and guaranteeing ongoing success throughout their journey with our VCLM solution.Main Responsibilities:Manage a book of business around...
-
Customer Success Professional
4 days ago
London, Ontario, Canada Lewisandclarkpartners Full timeCompany Overview:Binsentry is a fast-growing company in the agriculture technology space. Our mission is to provide solutions that increase efficiency, reduce costs, and enhance profitability for our customers.We are looking for a talented individual to join our team as a Customer Success Specialist. This role will be responsible for onboarding, nurturing,...
-
Customer Success Strategist
3 days ago
London, Ontario, Canada Axoni Full timeAbout the Role: We are seeking a Customer Success Strategist to join our Customer Success organization and drive exponential growth within our North American customer base. In this role, you will be responsible for managing retention and growth of a portfolio of existing accounts, securing renewals, and driving expansion through upsell and cross-sell...
-
Customer Service Representative
4 days ago
London, Ontario, Canada Zedd Customer Solutions Inc. Full timeJob Description:Zedd Customer Solutions Inc. is seeking a highly motivated Bilingual Inbound Sales Associate to join our team in the Scarborough area. The successful candidate will be responsible for making and/or receiving telephone calls on behalf of our clients, performing according to established quality assurance standards and within guidelines set...
-
Global Customer Success Manager
2 days ago
London, Ontario, Canada Fleet Complete Full timeAbout UsWe are a leading global provider of IoT solutions, dedicated to empowering businesses through connected commercial vehicles and mobile workforce management. Founded in 2000, our company has experienced remarkable growth, expanding into a global organization with over 600 employees.Our journey is marked by a commitment to innovation, driven by our...
-
Customer Success Lead
1 day ago
London, Ontario, Canada Achievers Full timeCompany OverviewAt Achievers, we're passionate about helping our clients succeed. Our team is dedicated to delivering exceptional customer experiences.Job DescriptionWe're seeking a seasoned Customer Success Lead to join our team. As a key member of our Customer Operations department, you'll be responsible for managing customer relationships and driving...
-
Customer Success Manager
4 days ago
London, Ontario, Canada Guillevin International Full timeAre you a sales professional looking for a new challenge? Do you want to join a dynamic team that values customer satisfaction and employee growth? Look no further than Guillevin International! As a major player in Canada's energy transformation, we offer a unique opportunity to make a real impact in the industry.About the JobWe are seeking an Inside Sales...
-
Customer Success Advocate
2 days ago
London, Ontario, Canada Jagger Full timeAt Jagger, we are revolutionizing the advertising industry by enabling brands to efficiently create, edit and manage marketing content while ensuring brand consistency. As a Customer Success Coordinator, you will play a vital role in building relationships, supporting growth and assisting with key projects.Key Responsibilities:Assist clients through various...
-
Senior Customer Success Manager
1 day ago
London, Ontario, Canada Rippling Full timeRippling is seeking a highly motivated and customer-focused Technical Account Manager (TAM) to join our Global TAM team in Sydney. As the second member of this team, you will work closely with our rapidly scaling customers to understand their needs, demonstrate the value of Rippling's product suite, and drive adoption.About the RoleYou will be responsible...
