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Client Experience Liaison

1 week ago

Scarborough, Canada 6ix Management Full time

We're driven by a passion for crafting memorable customer experiences that foster lasting connections. Our success hinges on an unwavering focus on customer interactions, delivering exceptional service, and cultivating a supportive work environment.

Why is this role the perfect fit?

  • A dynamic workplace where your contributions make a tangible impact.
  • Ongoing professional development opportunities to hone your skills.
  • Clear pathways for career advancement within our organization.
  • Competitive compensation with performance-based bonuses.
  • The chance to be part of a company that values exceptional service, meaningful connections, and personal growth.
Responsibilities:
  • Foster strong relationships through empathetic and attentive service.
  • Proactively identify opportunities to recommend additional products and services.
  • Provide accurate and professional support for customer inquiries related to billing, account updates, and payment processing.
  • Maintain strict confidentiality and data security while utilizing our CRM system.
  • Collaborate seamlessly with colleagues to ensure exceptional service delivery.
  • Stay informed about product offerings, promotions, and company updates.
Requirements:
  • Prior experience in customer service or communications is highly desirable.
  • Demonstrate outstanding communication and interpersonal skills with a friendly, professional demeanor.
  • Exhibit strong problem-solving skills and attention to detail.
  • Adapt quickly to a fast-paced environment with a collaborative mindset.
  • Demonstrate enthusiasm and dedication to delivering best-in-class service.
  • High school diploma or equivalent; additional education in business or communications is a plus.
  • Availability for full-time in-person work and ability to work out of our office.