Senior Service Design Manager

5 days ago


Langley, British Columbia, Canada ProtoPie Full time

About ProtoPie

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ProtoPie is a cutting-edge interactive prototyping tool for digital products. Our platform empowers designers to transform their UI/UX concepts into highly interactive prototypes without code, catering to mobile, desktop, web, IoT, and beyond.

The Role

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We seek an experienced Senior Service Design Manager who will lead the design of our ecosystem, user interactions, and overall service experience. This role requires collaboration with cross-functional teams across multiple time zones, including customer support, sales, marketing, and product teams.

Key Responsibilities

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  • Analyze the ecosystem where ProtoPie operates and design user touchpoints to enhance familiarity.
  • Develop customer journey maps, service blueprints, and touchpoint inventories to visualize the service process.
  • Collaborate with cross-functional teams to ensure service design aligns with broader business strategies and customer needs.
  • Lead the Experience Design team and establish work processes for effective collaboration.

Requirements

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  • 5+ years of service design/experience design experience.
  • 3+ years of team management experience.
  • Academic background in Interaction Design, Service Design, or HCI/UX.
  • Proven ability to work effectively with cross-functional teams.
  • Strategic thinking and problem-solving skills.
  • Strong verbal and written communication in English.

Benefits

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  • A competitive salary range of $120,000 - $180,000 per year, based on experience.
  • Medical check-ups, gym membership, physical activities, vision care, and medical treatment for pets.
  • Support for internet and mobile expenses to enhance remote working flexibility.
  • 10 AM to 7 PM PST working hours with flexibility.
  • Full-time position with a probation period of three months.
  • All interviews conducted via video call.


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