Customer Relationship Development Specialist

4 days ago


Mississauga, Ontario, Canada Pivotal Integrated HR Solutions Full time

Pivotal Integrated HR Solutions is a leading innovator in the industry, seeking a highly skilled Customer Relationship Development Specialist to join their dynamic team.

This exciting role offers an opportunity to drive business growth and deliver results by cultivating strong relationships with clients and influencing strategies to enhance customer satisfaction.

Key Responsibilities:

  • Cultivate Meaningful Relationships: Build trust and loyalty with clients to ensure satisfaction and retention.
  • Drive Business Growth: Identify opportunities and work closely with the sales team to expand business and increase revenue.
  • Deliver Insights: Create and present customized KPI reports, PowerPoint business reviews, and optimization analyses to inform business decisions.
  • Ensure Availability: Monitor stock levels to meet client demands seamlessly and maintain a high level of service quality.
  • Respond Swiftly: Address client requests with speed and professionalism, ensuring timely resolution of issues.
  • Collaborate Across Teams: Partner with customers, carriers, and internal departments to exceed expectations and drive success.
  • Support Sales Initiatives: Help boost revenue in your territory through proactive engagement and strategic partnerships.

Requirements:

  • Bachelor's Degree or Diploma
  • Bilingual in French and English
  • 3-5 years' experience in Customer Service, Sales, Supply Chain, or Account Management
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook)
  • Experience with SAP or JD Edwards is a plus
  • Strong multi-tasking and time management skills

What We Offer:

  • A competitive salary of $60,000 - $80,000 per year, commensurate with experience
  • A hybrid work environment, with 3 days remote working per week
  • Ongoing professional development and recognition for achievements
  • The opportunity to be part of a growing, innovative organization
  • Diverse clients and challenging projects to engage with


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