Digital Solutions Deployment Specialist

2 days ago


Vancouver, British Columbia, Canada Tyler Technologies Full time
Overview

At Tyler Technologies, we are seeking an entry-level professional to join our team as a Digital Solutions Deployment Specialist. This role involves learning and utilizing Tyler software products to deliver effective solutions to clients.

Estimated Salary: $60,000 - $80,000 per yearJob Description

In this position, you will learn and master Tyler software products and implementation approach. You will be responsible for knowledge transfer directly to clients, enabling them to utilize Tyler's software solutions efficiently in a production environment.

As a Digital Solutions Deployment Specialist, you will shadow more experienced Implementation Consultants at client sites to gain hands-on experience and learn the job.

Responsibilities
  • Leverage Tyler software products to provide professional services such as consultation, software readiness, and education to clients.
  • Assist with designing and conducting knowledge transfer sessions on site or through webinars.
  • Educate users on fundamental software functionality essential to the solution, including data entry, system administration, user security, and user permissions.
  • Analyze client business models to identify and document requirements regarding Tyler products and functionality.
  • Play an active role in troubleshooting client issues of basic complexity and collaborate with Support or Development departments to resolve them.
  • Stay up-to-date on administrative tasks, including documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports.
  • Maintain systems-related client activity and update relevant records.
  • May assist QA staff with product testing or modification testing as required.
  • Notify more experienced staff, management, and relevant departments of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create client-facing and internal documentation, such as 'quick tips' and 'how-to' guides.
  • Serve as a liaison between clients and technical staff, conveying technical information of basic complexity to non-technical individuals.
  • May participate in the annual Users Conference to facilitate user group discussions on assigned modules/topics.
Qualifications
  • Bachelor's degree or comparable work experience.
  • Familiarity with principles and concepts in the discipline for which the knowledge transfer will be based is desired.
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal and communication skills.
  • Familiarity with computer systems and Microsoft Office products.
  • Strong problem-solving and analytical skills.
  • Ability to travel extensively.


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