Digital Solutions Vice President
1 week ago
About Beem Credit Union
Beem Credit Union, a leading financial institution in BC, is seeking a visionary leader to spearhead its digital transformation journey. As the Vice President of Digital Solutions, you will be instrumental in crafting and executing a comprehensive digital strategy that will redefine the landscape of our services.
Key Responsibilities:
- Develop and execute a digital strategy aligned with business objectives, market trends, and customer needs.
- Foster a culture of digital innovation and experimentation within the organization.
- Lead strategic partnerships and collaborations with technology vendors, startups, and industry experts.
- Establish key performance indicators (KPIs), metrics, and performance dashboards to monitor the effectiveness of digital initiatives.
Application Development:
- Oversee feasibility studies, risk assessments, and technical evaluations for new Digital application development projects.
- Lead the adoption of agile development methodologies, DevOps practices, and CI/CD pipelines.
- Ensure robust testing, QA, and performance optimization processes.
- Establish strong governance frameworks, standards, and guidelines for application development.
Technology Delivery:
- Collaborate with business leaders to define technology roadmaps that align with strategic business objectives.
- Provide oversight to ensure successful delivery of digital solutions.
- Foster strong relationships with internal and external stakeholders.
- Drive continuous improvement and optimization of technology delivery processes.
Enterprise Application Support:
- Oversee the development and implementation of comprehensive application support strategies.
- Establish and drive a culture of leveraging KPIs and SLAs to ensure continuous improvement.
- Develop and ensure proactive monitoring, incident management, and troubleshooting processes.
- Collaborate with IT operations and infrastructure teams to plan and implement upgrades, patches, and enhancements.
Customer Relationship Management (CRM):
- Collaborate with business leaders to develop and execute an end-to-end CRM strategy.
- Lead the implementation of CRM platforms, tools, and analytics solutions.
- Collaborate closely with sales, marketing, and customer service teams to align CRM efforts with business goals.
- Review CRM performance metrics, KPIs, and ROI.
Robotic Process Automation (RPA):
- Provide direction for comprehensive process assessments, automation feasibility studies, and ROI analyses.
- Oversee the design, development, and deployment of RPA solutions.
- Direct implementation of governance frameworks, standards, and controls for RPA processes.
- Ensure monitoring of RPA performance metrics, KPIs, and operational dashboards.
Talent Development and Leadership:
- Build and lead a high-performing team of digital solutions professionals.
- Foster a culture of collaboration, accountability, and continuous learning.
Requirements:
- Bachelor's degree in computer science, IT, or related field; advanced degree preferred.
- Over years of progressive experience, including senior-level roles.
- Proven track record in technology application delivery, development, and support.
- Exceptional leadership abilities with a talent for inspiring teams and driving organizational change.
- Strong understanding of software development methodologies, architecture principles, and emerging technologies.
- Skilled in managing cross-functional teams, projects, and budgets.
- Expertise in managing vendor relationships and strategic partnerships.
- Strong business acumen and strategic vision.
- Excellent communication and interpersonal skills.
What We Offer:
- Competitive base salary; reviewed annually.
- An incentive bonus plan.
- Remote Work Environment.
- Extended health care, dental coverage, and disability coverage.
- Favorable vacation benefits - paid time off to recharge.
- RRSP with Employer contributions, and the option to contribute yourself.
- Special banking perks - including mortgage and lending products.
Our Values:
- Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
- Own It: You are ready to take charge, drive change, and deliver outstanding results.
- Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
- Driven by Curiosity: You are eager to explore, learn, and shape the future.
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