Harassment Resolution Specialist
4 weeks ago
Air Canada is committed to creating a workplace free from harassment and violence. The Human Rights and Harassment Office (HRHO) is a confidential, independent, and impartial office that oversees the resolution process for all occurrences of harassment and violence, including sexual harassment, sexual violence, discriminatory harassment, and domestic violence.
Description of the RoleThe incumbent will act as the Designated Recipient, responding to notices of occurrences of harassment and violence, and guiding parties through the resolution process. The Advisor will work for the HRHO, fostering a workplace free of harassment and violence, while working autonomously with training and support from the HRHO team.
Responsibilities:- Respond to notices of occurrences and provide guidance on the Resolution Process to parties.
- Participate in Negotiated Resolution with parties and stakeholders to facilitate discussions and reach a resolution.
- Ensure prompt resolution of occurrences, including conflict.
- Provide guidance to managers and stakeholders on issues of misconduct and other related concerns.
- Collaborate with HRHO team members and external stakeholders to ensure workplace health and safety.
- Act in compliance with federal legislation, including the Canada Labour Code and the Work Place Harassment and Violence Prevention Regulations.
- Record all information relevant to a notice of occurrence in the HRHO database.
- Identify trends and systemic issues in the workplace by managing and collecting data and analytics.
- Familiar and comfortable with the Company's applicable policies.
- Support all necessary parties, including unionized employees and managers, when queries and guidance are sought on harassment and other matters.
- Provide training and education to stakeholders on the Resolution Process.
- Support investigators and investigations as required.
- Schedule events and meetings for the HRHO company-wide.
- Enhance and update the HRHO Aeronet webpage.
- Create communications and visual materials for the HRHO.
- Case management functions using existing tools and identifying opportunities for new tools.
- Update all HRHO-related documents and applicable forms.
- Participate in work-related functions that promote a harassment-free environment.
- Perform special projects and other duties as assigned.
- Proficient in both English and French (oral and written).
- Successful completion of a Diploma of College Studies (DES) or an undergraduate degree at a Canadian university in Law, Social Sciences, Psychology, Human Resource Management, or a related field.
- Minimum of two (2) years of experience in providing intake, complaint handling, and conflict resolution assistance.
- Ability to work with escalated and sensitive matters.
- Strong active listening and interviewing skills.
- Strong plain language writing skills.
- Ability to work autonomously and be a strong team player.
- Ability to maintain strict confidentiality, a high level of professionalism, and tact in communication.
- Exceptional organizational and time management skills and strong ability to multitask.
- Critical thinking skills to facilitate resolution of challenging scenarios.
- Ability to work in a fast-paced environment.
- Computer literate (e.g., M/S Office application, Adobe Acrobat Pro).
- Interest in and commitment to continuous learning.
- Ability to travel, as required.
- Knowledge of Canadian legislation on harassment and violence, including the Canadian Human Rights Act, the Canada Labour Code, and the Work Place Harassment and Violence Prevention Regulations.
- Experience handling sensitive matters.
- Experience managing issues related to workplace harassment and violence.
- Conflict resolution, mediation, or Alternative Dispute Resolution training/certification.
- Knowledge of de-escalation techniques.
- Experience working in a large corporation.
- Airline experience.
- Experience working with a diverse workforce.
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Bilingual (English and French)
Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce that reflects the diversity of our customers and communities.
Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
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