Insurance Customer Service Representative

4 weeks ago


Lloydminster, Canada Western Financial Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Client Care Associate. In this role, you will be responsible for providing exceptional customer service to our clients, assisting with their daily insurance needs, and selling new auto plan policies.

Key Responsibilities

  • Assist clients with their insurance needs via phone, in person, and by email
  • Provide quotes and sell new auto plan policies to clients
  • Manage walk-in queries, sales, and up-selling of products to new and existing clients
  • Remain up-to-date on product knowledge and build relationships with insurance providers
  • Continuously develop your skills through industry training and courses
  • Generate leads through existing clients
  • Have a solid understanding of policy wordings and coverages
  • Be well-versed in navigating multiple computer programs at once

What We Offer

As a Client Care Associate at Western Financial Group, you will have the opportunity to work in a dynamic and supportive environment. We offer a competitive compensation package, including a salary range of $38,800 - $50,000, 3 weeks' vacation, 14 wellness days, and 100% employer-paid group benefits.

Why Join Us?

At Western Financial Group, we are dedicated to building a diverse, inclusive, and authentic workplace. We take pride in providing programs that add value to our employees' lives and supporting our local communities through the Western Financial Group Communities Foundation.



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