Payment Services Coordinator

4 weeks ago

Toronto, Ontario, Canada State Street Full time

Job Summary

The Payment Services Coordinator will be responsible for processing transactions, ensuring timely and accurate settlement/payment of funds on assigned branch accounts in accordance with corporate risk policy and standard operating procedures.

About the Role

This position is part of an essential business unit within Global Services, responsible for processing payments received manually and electronically into Funds Transfer Systems.

Key Responsibilities

  • Monitor and process all activity in MTS, BESS, Rightfax, Holding File and IBS MT queues accurately, timely and by agent bank deadlines.
  • Ensure all assigned queues are cleared to meet established deadlines.
  • Ensure full understanding and adherence to corporate risk policy and standard operating procedures.
  • Make suggestions for workflow and process improvements to the benefit of State Street and our clients.
  • Identify and proactively escalate any potential trend of corrections in a timely manner.
  • Ensure errors are minimized; SSBT's exposure to financial loss is minimized, and provide process improvement ideas.
  • Interact constructively with clients, peers and management, participating in staff meetings.
  • Report any suspicious transactions to Team Leaders or Senior Officers within Payment Services.
  • Support the effective functioning of the department and the transition of workflow between different Geographical locations.

Requirements

  • Knowledge in Cash Payment / Treasury Operations.
  • Knowledge in SWIFT message format.
  • Understanding of information technology and payment systems including MS office, SWIFT, RTGS and CLS.
  • Good interpersonal, organizational, communications and time management skills.
  • Detail oriented and ability to meet deadlines.
  • Good command of both written and spoken English.

Education & Preferred Qualifications

  • Degree holder in business studies is preferred but candidate with diploma or some relevant experience in the industry would be considered.
  • Minimum of 1 year relevant experience.

About State Street

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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