Customer Service Representative with Sales Expertise

3 days ago


Lethbridge, Alberta, Canada Select People Solutions Full time
About the Role

We are seeking a highly skilled Customer Service and Sales representative to join our team at Select People Solutions. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, while also identifying opportunities to recommend additional products and services that meet their needs.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and professional manner, offering expert advice and assistance to ensure customer satisfaction.
  • Sales: Identify opportunities to recommend additional products and services that support our clients' project needs, and collaborate with the internal team to resolve any issues and maintain customer satisfaction.
  • Relationship Building: Build and maintain strong relationships with our clients by understanding their needs and providing proactive support.
  • Order Processing: Process orders, track shipments, and ensure prompt and accurate delivery of products.
Requirements
  • Proven Experience: Proven experience in a customer service and/or sales role, with a strong track record of providing exceptional customer service and support.
  • Communication Skills: Strong communication skills and experience managing technical or complex customer enquiries.
  • Sales Skills: An eye for identifying sales opportunities and recommending solutions that fit customer needs.
  • Problem-Solving: A proactive approach to problem-solving and a focus on client satisfaction.
  • Organizational Skills: Ability to manage multiple tasks and stay organized in a fast-paced environment.


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