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Customer Service Representative

2 months ago

Lethbridge, Alberta, Canada Canadian Linen Quebec Linge Full time

About Us

Canadian Linen & Uniform Service Corp., a leading provider of uniforms and related products, serves over 300,000 customers across North America. Our company offers a comprehensive uniform solution that promotes teamwork and establishes a professional identity.

Why Choose Us?

  • Job stability: We have been employing people for over 95 years.
  • Competitive pay rate + commission
  • Great benefits and employee assistance program
  • Retirement Savings Plan
  • Ongoing training and mentoring
  • Great teammates and collaborative work environment
  • Career growth opportunities

The Role

We are seeking a driven Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients. As a Customer Service Representative, you will embark on a multifaceted journey involving physical work, driving, delivery, and a seamless blend of customer service and sales.

Key Responsibilities

  • Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
  • Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
  • Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
  • Employ safe lifting techniques, prioritizing the secure movement of goods.
  • Drive truck safely to designated customer locations, executing deliveries efficiently.

Product Delivery and Pickup

  • Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
  • Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
  • Collect soiled goods and organize them securely in the vehicle.

Customer Service and Sales

  • Secure electronic signatures for invoices and collect necessary payments.
  • Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
  • Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
  • Consult with customers on additional product options, involving the manager for complex opportunities.
  • Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Post-Delivery Procedures, Reporting, and Professional Standards

  • Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
  • Report any vehicle accidents, mechanical issues, or malfunctions promptly.
  • Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
  • Demonstrate and develop competencies aligned with the role.
  • Uphold company values of integrity, respect, responsibility, and trust steadfastly.

Requirements

  • A High School Diploma.
  • A valid driver's license with a clean driving record (Driver's Abstract required).
  • Experience in physically demanding roles with heavy lifting.
  • Proven experience in customer service, sales, and delivery services.
  • A track record of punctual work attendance.
  • Customer-focused and detail-oriented attributes.
  • Excellent communication and interpersonal skills.
  • Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.