Customer Service Representative
4 days ago
About Us
Canadian Linen & Uniform Service Corp., a leading provider of uniforms and related products, serves over 300,000 customers across North America. Our company offers a comprehensive uniform solution that promotes teamwork and establishes a professional identity.
Why Choose Us?
- Job stability: We have been employing people for over 95 years.
- Competitive pay rate + commission.
- Great benefits and employee assistance program.
- Retirement Savings Plan.
- Ongoing training and mentoring.
- Great teammates and collaborative work environment.
- Career growth opportunities.
The Role
We are seeking a driven Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients. As a key member of our team, you will embark on a multifaceted journey involving physical work, driving, delivery, and a seamless blend of customer service and sales.
Key Responsibilities
- Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
- Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
- Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
- Employ safe lifting techniques, prioritizing the secure movement of goods.
- Drive truck safely to designated customer locations, executing deliveries efficiently.
Customer Service and Sales
- Secure electronic signatures for invoices and collect necessary payments.
- Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
- Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
- Consult with customers on additional product options, involving the manager for complex opportunities.
- Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.
Post-Delivery Procedures, Reporting, and Professional Standards
- Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
- Report any vehicle accidents, mechanical issues, or malfunctions promptly.
- Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
- Demonstrate and develop competencies aligned with the role.
- Uphold company values of integrity, respect, responsibility, and trust steadfastly.
Requirements
- A High School Diploma.
- A valid driver's license with a clean driving record (Driver's Abstract required).
- Experience in physically demanding roles with heavy lifting.
- Proven experience in customer service, sales, and delivery services.
- A track record of punctual work attendance.
- Customer-focused and detail-oriented attributes.
- Excellent communication and interpersonal skills.
- Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.
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