Key Technology Support Specialist

4 days ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time

At Royal Bank of Canada, we're seeking a highly skilled Key Technology Support Specialist to join our team. This role is responsible for ensuring the integrity of computer-generated data and providing top-notch support to our clients.

About the Role

This is a full-time salaried position based in Toronto, with a competitive compensation package including bonuses and flexible benefits. We offer a comprehensive Total Rewards Program, including a salary of $90,000 per year, plus a performance-based bonus structure.

As a Key Technology Support Specialist, you will be responsible for coordinating production support activities for all major systems and related subsystems. You will apply your experience and knowledge to perform a variety of assignments, including establishing and maintaining UAT, IST, and Production environments.

You will manage implementations to these environments, ensure all projects, enhancements, and fixes are QA certified prior to promoting to production, and lead the investigation and analysis of application failures. Additionally, you will manage and lead DRP initiatives, including implementation and testing, and manage and lead infrastructure changes/upgrades initiated by TI.

Required Skills and Qualifications

To succeed in this role, you will need:

  • 5+ years of experience with SQL, VB.NET
  • Technical capabilities with Windows platforms and features (IIS, SMTP, SFTP)
  • Innate ability to effectively deal with high-pressure triage calls involving Priority 1 & 2 trading outage situations
  • Great attention to detail and organizational skills, with an analytical mind
  • Interacting with ServiceNow on incidents, problems, service requests, change deployment
Benefits

We offer a dynamic, collaborative, progressive, and high-performing work environment where you can grow professionally and make a lasting impact. Our comprehensive Total Rewards Program includes:

  • A competitive salary of $90,000 per year
  • Bonuses and flexible benefits
  • A world-class training program in financial services
  • The opportunity to work with a talented team and make a real difference in the lives of our clients

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