Technology Operations Support Specialist

4 weeks ago

Toronto, Ontario, Canada Adecco Canada Full time
Adecco Canada Technology Support Role

Adecco Canada is seeking a skilled Technology Operations Support Specialist to join our team for a 6-month contract. In this dynamic role, you will provide advanced audio and video technology support within a fast-paced environment.

Key Responsibilities:
  • Research new technologies and provide recommendations for improvement.
  • Work in a team-oriented setting to plan and execute backup solutions, sharing knowledge across teams.
  • Ensure adherence to CIO LTS processes and procedures.
  • Engage with vendors for supplemental equipment and services.
  • Use empathy and analytical skills to resolve issues under pressure.
  • Maintain a high standard of professionalism in demeanor and response.
  • Diagnose issues with local office technologies, including Cyviz, video conferencing systems, Surface Hubs, and more.
  • Work with experimental technologies and tools.
  • Be prepared for occasional travel within the city for events and support.
  • Conduct daily tech checks on the 32nd floor.
  • Ensure compliance and updates on video conferencing equipment.
  • Maintain printer compliance and update digital signage as needed.
  • Assist with the Tech Bar during downtime, including ticket resolution and laptop upgrades.
  • Update the EAM system on tech changes as required.
  • Attend event planning calls and provide tech expertise.
  • Prepare and conduct dry runs for events as requested.
  • Respond to and action ad-hoc support requests promptly.
Requirements:
  • Must be legally eligible to work and reside in Canada.
  • Less than 1 year of troubleshooting experience in a similar role is an asset but not required.
  • Basic PC break/fix knowledge; familiarity with AV technology (Cisco Codec, Microsoft Teams) is a plus.
  • Strong communication and customer service skills are essential.

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