Hotel Operations Manager

4 weeks ago


Victoria, British Columbia, Canada D.D. (2019) Hospitality Corp. Full time

We are seeking a highly skilled and experienced Hotel Assistant Manager to join our team at D.D. (2019) Hospitality Corp. The successful candidate will be responsible for overseeing the daily operations of our hotel, including supervising staff, developing and implementing policies and procedures, and ensuring excellent customer service.

Key Responsibilities:
  • Supervise and train staff to ensure high-quality service and efficient operations
  • Develop and implement policies and procedures to improve hotel operations and customer satisfaction
  • Conduct regular training sessions to enhance staff skills and knowledge
  • Perform front desk duties and handle customer complaints or concerns
  • Prepare budgets and monitor revenues and expenses to ensure financial stability
  • Arrange for and oversee maintenance activities to maintain a clean and safe environment
  • Enforce policies and procedures to ensure compliance and consistency
Requirements:
  • 3 years to less than 5 years of experience in hotel management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and ability to multitask
  • Flexibility and ability to adapt to changing situations
Work Environment:

The successful candidate will work in a fast-paced hotel environment, interacting with guests, staff, and other stakeholders. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.



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