Hotel Operations Manager

1 week ago


Victoria, British Columbia, Canada DoubleTree by Hilton Hotel and Suites Victoria Full time
Job Summary

We are seeking an experienced Hotel Operations Manager to join our team at DoubleTree by Hilton Hotel and Suites Victoria.

About the Role

The successful candidate will be responsible for developing and implementing policies and procedures for daily operations, supervising staff, conducting performance reviews, negotiating with clients for the use of facilities, preparing marketing plans, and enforcing policies and procedures.

Key Responsibilities
  • Develop and Implement Policies and Procedures: Create and implement effective policies and procedures to ensure smooth daily operations, including guest services, housekeeping, food and beverage, and front desk operations.
  • Staff Supervision: Lead and manage a team of staff members, providing guidance, training, and support to ensure excellent customer service and high-quality work standards.
  • Negotiation and Client Relations: Develop and maintain strong relationships with clients, negotiate contracts, and resolve any issues that may arise.
  • Marketing and Business Development: Prepare and implement marketing plans, identify new business opportunities, and develop strategies to increase revenue and occupancy rates.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 1 year to less than 2 years in a similar role.
Working Conditions
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 35 to 40 hours per week.

We offer a competitive salary range of $55,000 to $65,000 per annum, based on experience and qualifications. This position is ideal for someone who is passionate about delivering exceptional customer service, leading a team, and driving business growth.



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