Hotel Operations Manager

1 week ago

Victoria, British Columbia, Canada D.D. (2019) Hospitality Corp. Full time
About D.D. (2019) Hospitality Corp.

D.D. (2019) Hospitality Corp. is a dynamic company in the hospitality industry, seeking an experienced Hotel Assistant to join our team as a Hotel Operations Manager.

Job Summary

We are looking for a skilled and organized individual to oversee daily hotel operations, ensuring exceptional guest experiences and maintaining high standards of quality and efficiency.

Key Responsibilities
  • Develop and implement policies and procedures to enhance hotel operations, promote staff development, and improve overall guest satisfaction.
  • SUPERVISE STAFF: Lead and motivate hotel teams to achieve their best performance, providing coaching, guidance, and support to ensure seamless service delivery.
  • CONDUCT TRAINING SESSIONS: Design and deliver training programs to equip staff with the necessary skills to excel in their roles and provide outstanding service to guests.
  • PERFORM FRONT DESK DUTIES: Manage front desk operations, handling guest inquiries, resolving issues promptly, and ensuring accurate record-keeping and data entry.
  • PREPARE BUDGETS AND MONITOR REVENUES AND EXPENSES: Analyze financial reports, forecast revenue and expenses, and make informed decisions to optimize hotel profitability.
  • Maintenance Activities: Arrange for and oversee regular maintenance tasks to maintain the hotel's facilities and equipment, ensuring a safe and comfortable environment for guests and staff.
  • ENFORCE POLICIES AND PROCEDURES: Implement and monitor compliance with hotel policies and procedures, ensuring that all staff adhere to established standards and guidelines.
  • GUEST RELATIONS: Address customer complaints or concerns promptly and professionally, providing effective solutions to resolve issues and enhance the overall guest experience.
  • CLIENT/GUEST ASSISTANCE: Assist guests with special needs, ensuring their comfort and satisfaction throughout their stay.
  • WORK SCHEDULES: Establish and manage work schedules for hotel staff, balancing workload, productivity, and staff welfare.
  • INVENTORY MANAGEMENT: Organize and maintain inventory levels, ensuring adequate supplies and minimizing waste.
  • HOUSEKEEPING STAFF: Schedule and assign duties of housekeeping staff, coordinating their efforts to maintain high standards of cleanliness and presentation.
  • CROSS-DEPARTMENTAL COORDINATION: Collaborate with other departments to ensure smooth communication, efficient processes, and effective problem-solving.
  • STAFF DEVELOPMENT: Recruit, organize, train, and manage staff to meet the hotel's operational needs, promoting career growth and development within the team.
Supervision

This role involves supervising staff in various areas of responsibility, providing guidance, coaching, and support to help them achieve their goals and grow in their careers.

Work Conditions and Physical Capabilities
  • Fast-paced environment requiring adaptability and attention to detail.
  • Ability to work under pressure, meeting tight deadlines while maintaining accuracy and quality.
  • Standing for extended periods, requiring physical stamina and endurance.
Personal Suitability
  • Client-focused attitude, prioritizing guest satisfaction and loyalty.
  • Efficient interpersonal skills, facilitating effective communication and collaboration among team members.
  • Excellent oral and written communication skills, enabling clear and concise expression of ideas and information.
  • Flexibility, adapting to changing situations and priorities while maintaining a calm and composed demeanor.
  • Initiative, proactively identifying opportunities for improvement and taking calculated risks to drive positive change.
  • Team player, working collaboratively to achieve shared goals and objectives.
Requirements
  • 3 years to less than 5 years of experience in a similar role.
  • Permanent position, 40 hours per week.
  • Languages spoken: English.

Salary: Estimated CAD $65,000 - CAD $85,000 per year, depending on qualifications and experience.

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