Front Desk Associate

4 weeks ago


East Gwillimbury, Ontario, Canada Newmarket Inn Full time

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at the Newmarket Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process room reservations, including checking availability, confirming bookings, and handling cancellations or modifications.
  • Manage the front desk operations, including handling cash and credit transactions, processing payments, and maintaining accurate records.
  • Collaborate with the housekeeping and maintenance teams to ensure that guest rooms are clean and well-maintained.
  • Perform data entry and maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues or concerns.

Requirements:

  • High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.
  • Previous experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Basic computer skills and proficiency in hotel management software.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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