Retail Service Team Lead

5 days ago


Squamish, Canada Scotiabank Full time
About the Role
The Customer Experience Lead plays a pivotal role in ensuring our customers receive exceptional service at all times. This involves leading a high-performing team of Customer Experience Associates and Senior Customer Experience Associates, while maintaining a deep understanding of our customers' needs and preferences.

Key Accountabilities
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Provide coaching and training to team members to ensure they have the necessary skills to deliver outstanding customer service.
  • Collaborate with other teams to identify opportunities to enhance the customer experience.
  • Act as a change management lead by assisting with the implementation of new policies and procedures.

What We're Looking For
We are seeking an experienced leader who possesses excellent communication and interpersonal skills, with a proven track record of delivering results in a fast-paced environment. If you have a passion for customer service and a desire to make a meaningful impact, we encourage you to apply.

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