Customer Experience Lead

2 weeks ago


Squamish, Canada Scotiabank Full time

Requisition ID: 219644

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**About the role**:
**What you’ll be doing**

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
**Is this role right for you? In this role you will**:

- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures

**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:

- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

**What’s in it for you?**
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities
- for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.

Location(s): Canada : British Columbia : Squamish

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.



  • Squamish, Canada Scotiabank Full time

    Requisition ID: 219644Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.About the roleWhat you'll be doing…Our Customer Experience Leads are responsible for overseeing our high-performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve...


  • Squamish, Canada Scotiabank Full time

    Company OverviewAt Scotiabank, we strive to deliver exceptional customer experiences that meet the evolving needs of our customers. Our team is dedicated to fostering a culture of inclusivity, innovation, and collaboration.Job DescriptionAs a Customer Experience Lead, you will oversee a high-performing Retail Service team, ensuring seamless interactions with...


  • Squamish,British Columbia, Canada Scotiabank Full time

    Requisition ID: 219644 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What you'll be doing… Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...


  • Squamish, Canada Scotiabank Full time

    Requisition ID: 205737 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Squamish, Canada Scotiabank Full time

    Leadership OpportunitiesAs a Customer Experience Lead at Scotiabank, you will have the opportunity to develop and grow your leadership skills in a dynamic and supportive environment. Our team is committed to fostering a culture of inclusivity, innovation, and collaboration, where every individual has the chance to succeed.Key ChallengesDevelop and implement...

  • Carpenter - Lead

    5 days ago


    Squamish, Canada Blueline Contracting Full time

    Job description Blueline Contracting is seeking an experienced Lead Carpenter to join our Whitler/Squamish team. We build high performance custom homes in the Sea to Sky and have several exciting projects lined up for 2024 and beyond. We are looking to add an experienced and detail oriented lead carpenter to our tight knit team. - **CRITICAL...


  • Squamish, Canada Scotiabank Full time

    About the RoleThe Customer Experience Lead plays a pivotal role in ensuring our customers receive exceptional service at all times. This involves leading a high-performing team of Customer Experience Associates and Senior Customer Experience Associates, while maintaining a deep understanding of our customers' needs and preferences.Key AccountabilitiesDevelop...

  • Lead Carpenter

    1 week ago


    Squamish, Canada Blue Water Concepts Full time

    We are a tight-knit group, located in beautiful Squamish, BC who understands that there is more to life than just work, which is why we have all chosen the Sea to Sky to live, work and play. Blue Water Concepts started six years ago here in Squamish and has grown consistently and comfortably over those years to include an amazing group of individuals in...


  • Squamish, Canada PlantX Full time

    **ABOUT PLANTX** PlantX is the one-stop-shop for all plant-based needs! Operating as an e-commerce company in both the United States and Canada, and has recently expanded operations to Europe and Israel. PlantX strives to offer a curated selection of plant-based products, connecting consumers with plant-based goods and around the world. The company has 8...

  • Safety Lead

    3 days ago


    Squamish, Canada Michels Corporation Full time

    **Safety Lead** **Tunneling** **Project-based, Full Time** **Squamish, BC** **Do you have the power to stop an entire job site if you see something unsafe? We do.** Using a 20-ton crane to move a 2-ton pipe segment is a lot like trying to get a tiger to do a trick: it’s really impressive, but everyone can see that there are a million ways this goes...


  • Squamish, Canada McDonald's Full time

    **Guest Experience Leader** We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through...


  • Squamish, Canada GFL Environmental Full time

    **GFL Environmental** is looking for a **Customer Service Representative** to join our team in **Squamish, BC!** **At GFL our goal is to invest in our people and provide opportunities to grow for life!** GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through...


  • Squamish, Canada Scotiabank Full time

    Requisition ID: 181025 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **Part-Time Hours: 18.75 Hours Per Week** As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to...


  • Squamish, Canada The Squamish Store | Tourism Squamish Full time

    Do you enjoy promoting our trails, activities and attractions, festivals and events and helping visitors navigate their way through this amazing place called Squamish? Are you active in the community and enjoy spending your free time outdoors? The visitor experience team strikes an ideal balance between guest services and retail operations. Supporting our...


  • Squamish, Canada Sea to Sky Gondola Limited Partnership Full time

    Full-time, year-round Hours Per Week: 30-40 (Guest Visit and weather dependant) Wage: $17.00/hour plus gratuities At the Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to make sure both our Team Members, and our Guests, have a great experience. Join our Team and work in a spectacular outdoor recreation...


  • Squamish, Canada BMO Financial Group Full time

    38201 Cleveland Squamish British Columbia,V8B 0B1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Squamish, Canada EWS Group Full time

    Customer Support - IT SaaSCustomer Support - IT SaaSApply locations: Squamish, BC (Owner Relations)Time type: Full timePosted on: Posted 3 Days AgoJob requisition id: R43475Job Description:Customer Support IT SaaSOwner Relations TechnologySquamish, BC, CanadaTHE COMPANYOwner Relations Technology is an IT company that is growing fast. We supply a unique...


  • Squamish, Canada BMO Financial Group Full time

    Address: 38201 Cleveland Job Family Group: Retail Banking Sales & Service This is a part-time role (18.75 hours per week minimum guarantee) at our branch in Squamish. This position requires availability to work anytime during branch hours, Monday through Saturday. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and...


  • Squamish, Canada Hawthorn Landscape Design Full time

    Are you excited about being part of a growing landscaping business? Do you love working hard and being part of a team of fun people? Do you take pride in delivering exceptional landscape services and maintaining strong customer relationships? Are you enthusiastic about working for a seasonal business where you can have 3 months of flexible work hours from...

  • Lead Instructor

    3 days ago


    Squamish, Canada River Culture Kayaking Ltd. Full time

    **Lead Instructor / Intro Ops Manager** **Job Overview**: We are a small whitewater kayak school based out of Squamish, BC. For the 2025 season we’re looking to hire someone to fill the role of Lead Instructor/Intro Operations Manager. They will take on the lead position for our introduction and intermediate level courses as well as take on some extra...