Visitor Experience Team Seasonal

1 month ago

Squamish, Canada The Squamish Store | Tourism Squamish Full time

Do you enjoy promoting our trails, activities and attractions, festivals and events and helping visitors navigate their way through this amazing place called Squamish? Are you active in the community and enjoy spending your free time outdoors?

Tourism Squamish is currently seeking Visitor Experience, team members who are passionate about the Sea to Sky region and supporting visitors who come to enjoy our beautiful area. If you can recommend a great hiking trail, a place to grab a bite or an activity for the day we’d love to hear from you.

The visitor experience team strikes an ideal balance between guest services and retail operations. Supporting visitors with any local information they need, both online and in person while also offering ticketing and assistance in a retail setting.

**Daily Tasks & Duties**:

- Welcome all visitors and residents to the Squamish Adventure Centre.
- Maintain a superior level of customer service and high level of community knowledge on products, services, and events.
- Collect, compile, and accurately report statistical information from the Squamish Adventure Centre following Destination BC and Tourism Squamish guidelines.
- Be knowledgeable about all retail stock that we carry in The Squamish Store.
- Drive sales through engagement of customers, suggestive selling and sharing product knowledge.
- Assist with receiving, restocking, and merchandising The Squamish Store inventory.
- Work at the cash register, process payments and complete daily cashouts.
- Update the camping calendar daily.
- Attend meetings (in-service training, product knowledge, familiarization tours, site visits).
- Update and maintain digital signage in the Squamish Adventure Centre.
- Other duties as assigned by the Retail & Visitor Services Manager.
- Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).

**General Duties & Responsibilities**:

- Be punctual and work the hours and times specified.
- Support a positive workplace culture.
- Demonstrate excellent interpersonal communication skills.
- Perform all duties and responsibilities outlined in this job description and all other duties as required by the business.
- Comply with all Health and Safety regulations and best practices when undertaking work or observing others in the workplace.
- **Preference is given to**:_
- Applicants with experience and knowledge of outdoor recreation opportunities in Squamish and local trails
- Applicants with experience in hospitality, retail or tourism
- Applicants with a solid understanding of surveys and data collection
- Applicants who are bi-lingual or multi-lingual
- **To be considered for this role, applicants must be**:_
- A resident of Squamish, BC
- Friendly, outgoing and extroverted with a willingness to engage with every person at the visitor centre
- Well-versed in local tourism attractions, activities and accommodations, and an interest in outdoor recreation is an asset
- Willing to work a flexible schedule throughout the summer that includes weekends and statutory holidays
- Able to integrate fun and a positive attitude into as a way of being and working

**Job Types**: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 16 - 30 per week

**Benefits**:

- On-site parking
- Store discount

Shift:

- 8 hour shift

Work days:

- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you currently reside in Squamish, BC

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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