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Product Support Specialist
2 months ago
iGUIDE is a cutting-edge technology company that specializes in creating innovative solutions for capturing and delivering accurate floor plans, immersive 3D virtual tours, and extensive property data.
Our MissionWe are dedicated to providing our clients with the most efficient system for mapping interior spaces, enabling them to make informed decisions and drive business growth.
Job SummaryWe are seeking a highly skilled and customer-focused Product Support Representative to join our team. As a Product Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction with our products and services.
Key Responsibilities- Provide timely and effective support to clients via phone, email, and other communication channels
- Respond to client inquiries and resolve issues in a professional and courteous manner
- Collaborate with internal teams to resolve complex issues and improve overall client experience
- Stay up-to-date with product knowledge and features to provide accurate and informative support
- Meet or exceed client satisfaction targets and quality metrics
- High school diploma or equivalent required; degree in a related field preferred
- Minimum 2 years of experience in a customer-facing role, preferably in a technical support environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong product knowledge and technical skills
