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Technical Support Specialist

2 months ago

Kitchener, Ontario, Canada CopperTree Solutions Inc. Full time
Job Title: Technical Support Specialist

CopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers, resolving technical issues, and ensuring that our customers have a positive experience with our products and services.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and chat.
  • Resolve technical issues and troubleshoot problems with our products and services.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of computer systems, networks, and software applications.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.