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Tax Leadership Manager

1 month ago

Gatineau, Quebec, Canada Intuit Full time
Job Title: Tax Leadership Manager

Overview

Canada (Remote)/US (Remote)

We are seeking a highly motivated individual with a strong tax background and experience in managing a high-performing team to lead our TurboTax Live team. As a Tax Leadership Manager, you will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts.

TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune's 100 Best Companies to Work for and one of Fortune World's Most Admired Software Companies.

Key Responsibilities:

  • Manage and lead a remote customer-facing team
  • Provide leadership, performance management coaching, and growth and development insights to a team of TurboTax Live Experts
  • Deliver the highest quality service to TurboTax customers
  • Create a high-performance culture that empowers TurboTax Live Experts to provide world-class service
  • Drive customer satisfaction through proactive and constructive engagement
  • Foster a team environment of collaboration, accountability, and continuous improvement

Requirements:

  • 2+ years of experience managing and leading a remote customer-facing team
  • Extensive prior experience preparing individual returns for Canadian clients
  • Understanding of how to manage a team and provide guidance in being successful
  • Willing to work hours outside of a normal schedule as needed during our peak season
  • Superior research, critical thinking, and problem-solving skills
  • Possess strong business acumen
  • Able to effectively communicate to multiple skill levels and personalities
  • Comfortable working in a fast-paced, dynamic, and ever-changing environment
  • Excellent written and verbal communication skills
  • Bilingual proficiency (English and French) considered a strong asset

What You Will Bring:

  • Leadership and management experience
  • Tax preparation experience
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Technical skills, including proficiency in Windows, Mac, and mobile platforms, as well as G-suite applications

How You Will Lead:

  • Deliver the highest quality service to TurboTax customers
  • Create a high-performance culture
  • Drive customer satisfaction
  • Foster a team environment
  • Effectively use data to evaluate and coach performance
  • Identify growth potential and develop Expert Talent

Team/Leadership Skills:

  • Drive quality customer engagements
  • Provide growth and collaboration opportunities
  • Continuously improve team performance
  • Act as the conduit between the team and the business
  • Timely review and complete administrative tasks

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced tax professional looking for a challenging role, please apply today.