Helpdesk Support Specialist

1 month ago


St Catharines, Ontario, Canada JobCart Inc Full time
Job Title: Helpdesk Support Advisor - Niagara Region

Are you passionate about delivering exceptional customer service and technical support? Do you have a knack for troubleshooting and resolving complex issues? We're seeking a skilled Helpdesk Support Advisor to join our team in the Niagara Region.

Key Responsibilities:
  • Provide top-notch customer service and technical support to customers through various channels, including chat, async messaging, and phone.
  • Drive process improvements and recommend system/technology enhancements to elevate efficiency.
  • Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
  • Walk customers through effective problem-solving processes, ensuring a seamless experience.
Requirements:
  • 1 year of experience as a help desk technician and/or customer support role.
  • Tech-savvy with knowledge of office automation products, databases, and remote control.
  • High School Diploma or equivalent.
  • Flexibility with hours of operation.
What We Offer:
  • Competitive pay rate of $19.23 per hour.
  • Full-time, Fixed Term Contract.
  • Opportunities for training and development.
  • A collaborative and inclusive work environment with a leading Canadian e-commerce giant.


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