Program Manager, Standards Development

1 month ago

PointeClaire, Quebec, Canada Accreditation Canada Full time
About the Role:

The Program Manager, Health Quality Standards is a key member of the HSO Standards team, reporting to the Senior Program Manager. The standards content development business unit creates HSO standards, assessment programs, and quality improvement solutions that have been adopted in over 12,000 locations across five continents.

This role offers an opportunity to lead the collaborative design, co-production, and release of people-centred, evidence-informed, high-quality standards and learning resources. You will lead a project team, working alongside team members in other enterprise business units, within the Standards team, Subject Matter Experts, organizational partners, and Technical Committees or Working Groups comprised of people with lived experience, policymakers, clinicians, and researchers.

If you're right for this opportunity, you preferably have a background in healthcare or have firsthand knowledge of healthcare systems, having worked in large, complex, health and/or social service settings. You are a team-player, organizer, and people mobilizer. You have a growth mindset and love to learn from and collaborate with others. You have a passion for evidence-informed standards development and an eye for detail. You take pride in your natural propensity to facilitate, guide, and lead teams to produce high-quality content that balances accuracy, consistency, speed, and value to the end-user.

Main Responsibilities:

  • Leading the design, co-production, and release of people-centred, evidence-informed, high-quality standards and accompanying resources with a collaborative team, in compliance with the Standards Council of Canada (SCC) and International Society for Quality in Health Care (ISQua) requirements.
  • Ensuring project plans with defined project deliverables are scoped, documented, and resourced.
  • Identifying, recruiting, onboarding, and leading highly motivated and competent project team members (e.g., project coordinators, writers, subject matter experts) and key interest holders from Technical Committees or Working Groups to achieve identified deliverables throughout the project lifecycle.
  • Researching, preparing, and presenting complex information in a clear and concise manner.
  • Communicating with project teams and key interest holders regularly to provide updates on project progress to advance your project(s) operationally and strategically.

Must-Have Qualifications:

  • Master's degree in a related field, such as Healthcare and/or Business Administration.
  • Demonstrated experience working with healthcare professionals or in a large, complex healthcare or social services setting.
  • Knowledge of health quality improvement methodologies and patient safety science.
  • 3-5 years of experience producing evidence-informed products such as standards, policies, or guidelines.
  • Experience conducting scoping or literature reviews, and/or environmental scans.
  • Tried and tested analytical and critical-thinking skills.
  • Exceptional writing and editing abilities.
  • Strong leadership skills with a proven ability to manage and develop teams.
  • Outstanding interpersonal skills, professionalism, energy, and a positive attitude.
  • Excellent project management skills with the ability to prioritize and meet deadlines.
  • Comfortable and efficient with technology and working in a hybrid environment.
  • Appreciates diversity and recognizes the value of different opinions, roles, experiences, cultures, and backgrounds.
  • Accountable for work delegated to others (peers, team members, experts).

Desired Qualifications:

  • Knowledge and experience in standards or guideline development.
  • Project Management certification.
  • Clinical experience as a regulated healthcare professional.
  • Global health experience.
  • Experience in Accreditation.
  • Bilingual, the ability to communicate in English and French is a strong asset.

What You Can Expect:

In Your First 30-90 Days:

  • Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation, and learning, and our mission of quality improvement in healthcare and social services.
  • Set your performance and learning objectives for the year in collaboration with your people manager.
  • Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
  • Take on assigned initiatives or projects for your role.

What We Can Offer You:

  • Hybrid work model.
  • Competitive compensation and benefits, including a defined benefit pension plan.
  • Time off programs, including office shutdown during the last week of December.
  • Professional development support.
  • A culture that measures and values psychological safety, inclusion, and engagement.

Who We Are and What We Do:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

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