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Technical Support Lead

2 months ago


Edmonton, Alberta, Canada Caliph Digital Ltd. Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Caliph Digital Ltd. as a key member of our IT department. As a Technical Support Supervisor, you will be responsible for providing technical support to our users, troubleshooting issues, and ensuring the smooth operation of our computer systems. If you have a passion for technology and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.", "h2": "Key Responsibilities", "ul": [{"li": "Provide technical support to users via phone, email, or in-person"}, {"li": "Troubleshoot and resolve technical issues with computer systems, software, and hardware"}, {"li": "Collaborate with other IT team members to ensure seamless system operation"}, {"li": "Develop and maintain technical documentation and knowledge base"}, {"li": "Participate in the design and implementation of new IT projects"}], "h2": "Requirements", "ul": [{"li": "Bachelor\u2019s degree in Computer Science, Information Technology, or related field"}, {"li": "Minimum 1 year of experience in technical support or a related field"}, {"li": "Excellent communication and problem-solving skills"}, {"li": "Ability to work in a team environment and prioritize tasks effectively"}], "h2": "What We Offer", "ul": [{"li": "Competitive salary and benefits package"}, {"li": "Opportunities for professional growth and development"}, {"li": "Collaborative and dynamic work environment"}, {"li": "Free parking available"}, {"li": "Work Term: Permanent"}, {"li": "Work Language: English"}, {"li": "Hours: 30 to 40 hours per week"}]}