Customer Experience Manager, Development

3 weeks ago

Guelph, Ontario, Canada Skyline Group of Companies Full time
About the Role

We are seeking a passionate and driven Customer Experience Manager to join our team at Skyline Group of Companies. This is a key position that will play a crucial role in shaping the customer experience for our Development and Construction division.

Key Responsibilities
  • Develop and implement customer experience strategies to drive business growth and customer satisfaction
  • Collaborate with cross-functional teams to design and deliver customer-centric solutions
  • Analyze customer feedback and data to identify trends and areas for improvement
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and partners
  • Stay up-to-date with industry trends and best practices in customer experience management
Requirements
  • Proven experience in customer experience management or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong knowledge of customer experience management principles and practices

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