Help Desk Support Specialist

2 weeks ago

Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time
Job Title: Help Desk Support Specialist

We are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.

Key Responsibilities:
  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Diagnose and resolve technical issues with computer hardware and software
  • Provide training and guidance to users on how to use computer systems and software
  • Collaborate with other technical support teams to resolve complex technical issues
  • Document and track technical issues and resolutions
Requirements:
  • Bachelor's degree in Computer Science or related field
  • 1-2 years of experience in technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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