nCino & Salesforce Platform Administrator

5 days ago


Nanaimo, British Columbia, Canada Coastal Community Credit Union Full time
nCino & Salesforce Administrator Role

Coastal Community Credit Union is seeking a skilled nCino & Salesforce Administrator to join our team. As a key member of our Enterprise Applications team, you will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of the nCino platform.

This role will work closely with key stakeholders to provide continuous improvement to both nCino and Salesforce platforms while aligning with Coastal's strategic vision. You will work with business partners to create opportunities and efficiencies utilizing this technology and workflows, and serve as the advanced subject matter expert for the support team.

Key Responsibilities:
  • Systems Management: Serve as primary system administrator for nCino application, analyze information from system, application, and user reports to determine the health of the nCino system, develop nCino system management documentation, schedules, reports, solutions, and job aids, manage administrative functions including account maintenance, creating reports, dashboards and workflows, and system configuration, writing formulas and rules and completing other related routine tasks.
  • Systems Maintenance: Assess, test, and implement new releases of nCino and Salesforce including a change management and communication plan, apply nCino system and application updates, patches, and configuration changes, and maintain up to date data for systems, user accounts, profiles, properties, user licenses, personnel changes, and user access provisioning/de-provisioning.
  • Systems Development: Collaborate with Business Analysts and clients to determine business functional and technical requirements and participate in application design, configuration, testing and deployment, recommend solutions for new features & functionality using nCino & Salesforce best practices, and develop customized solutions within nCino platform.
  • Solutions Support: Act as advanced nCino support for the support team and work with and influence external software vendors and providers to develop products that meet identified objectives.
Requirements:
  • College diploma or university degree in the field of computer science or related technical certifications and/or 3 years equivalent work experience.
  • Salesforce Administration experience: 3+ years.
  • nCino Administration experience: 3+ years.
  • nCino Administrator Certification or working towards it.
  • Commercial lending experience an asset.
  • Financial services experience an asset.
  • Experience in Agile and Scrum product development methodologies.
  • Loans Origination System Administration experience is an asset.
  • A minimum of 5 years' experience in a Windows environment.
  • Knowledge of banking and insurance operations, end-user procedures and workflow, security and risk requirements.
  • Strong knowledge of System Operating principles, design, and components.
  • Proficiency in Microsoft suite of products.
About Coastal Community Credit Union:

Coastal Community Credit Union is a 100% member-owned financial services provider based on Vancouver Island. We're proud of our legacy and the things that make us who we are:

  • We're a growing organization with over $4 billion in assets under management.
  • We help improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
  • We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

We value every individual's unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

We offer a comprehensive total rewards package and a workplace culture that's second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.50% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more.

Career Band Range (Annual Wage) - $67,883.00 to $90,173.00

The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.



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