Cisco Network Security Engineer

3 weeks ago

Moose Jaw, Saskatchewan, Canada Cloudflare, Inc. Full time
About the Role

We are seeking an experienced Network Security Engineer to join our team at Cloudflare, Inc. This role will involve working with our largest and most technically sophisticated customers to resolve technical problems, threats, or attacks on their infrastructure at OSI Layers 3, 4, and 7.

Key Responsibilities
  • Communicate with customers via chat, email, and phone to provide technical support and guidance on network security.
  • DDoS mitigation for OSI layers 3, 4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting.
  • Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable.
  • Collaborate with Engineering and Product teams to improve products and tools.
Requirements
  • Fluent English speaker is a requirement.
  • Minimum 3 years working within a Technical Support team solving various technical issues.
  • Self-driven and capable of learning new technologies / systems / features with little guidance.
  • Fundamental understanding how the Internet works (OSI Model).
  • Advanced understanding of internet protocols like TCP and UDP.
  • Computer Networking fundamentals, experience with iptables and looking glass.
  • Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels.
  • Packet capture analysis.
  • Experience in command line and tools, including curl, dig, traceroute, openssl, git.
  • Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS.
  • Experience in working as part of a team in a customer-facing role.
What We Offer
  • Opportunity to work with a highly ambitious, large-scale technology company with a soul.
  • Chance to contribute to the development of innovative products and tools.
  • Collaborative and dynamic work environment.
  • Competitive compensation and benefits package.

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