Concierge
4 weeks ago
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that fosters growth, development, and a sense of community.
About the RoleWe are seeking a highly skilled and experienced Concierge to join our team at Four Seasons Resort & Residences Whistler. As a Concierge, you will be responsible for delivering exceptional guest experiences, responding to a wide range of requests, and providing personalized recommendations to ensure maximum customer satisfaction.
Responsibilities- Greet and register hotel guests, providing information about accommodations and establishing payment methods.
- Utilize computerized or manual systems to review and manage daily record sheets, guest accounts, receipts, and vouchers.
- Collaborate with guests pre-arrival and during their stay to understand preferences and offer insightful recommendations.
- Conduct pre-arrival processes, contacting future guests to arrange services such as Wine Tastings, Dining Reservations, shipping packages, transportation, and researching various vendors.
- Maintain constant communication with guests through our messenger app, providing immediate responses and proper closure of interactions.
- Address and resolve customer complaints, assisting with inquiries about hotel services, hours of operation, key personnel, in-house events, and directions.
- Ensure that concierge desk materials, including information on restaurants, museums, attractions, maps, and local activities, are updated and current.
- Preferred background in luxury hotel Front Office, Concierge, or Guest Services.
- Previous experience with Opera PMS is a plus.
- Essential ability to quickly and positively establish rapport.
- Knowledge of Whistler and surrounding areas is highly desirable but not mandatory.
- Demonstrated strong written and oral presentation skills.
- Capacity to multitask in a high-volume and demanding environment.
- Priority consideration for current Four Seasons employees, bilingual candidates, and those with prior luxury hotel/environment experience.
- Proficiency in the English language, both written and oral, is mandatory.
- Commitment to excellent service and teamwork.
- Strong attention to detail and the ability to thrive in a fast-paced environment.
- Must be eligible to work in Canada.
- Access to affordable shared staff accommodation.
- Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
- Complimentary meal per shift in our employee dining room.
- Paid time off; vacation days and additional floating holidays per year.
- Excellent training and development program.
- Discovery Nights at Four Seasons worldwide.
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