Concierge Ambassador

2 weeks ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we're committed to delivering exceptional guest experiences through a world-class employee experience and company culture. Our team members around the world create amazing experiences for our guests, residents, and partners by treating each other with respect and kindness.

About the Role:

We're seeking a skilled Concierge to join our team at Four Seasons Resort & Residences Whistler. As a Concierge, you'll be responsible for responding to guest requests, providing personalized recommendations, and ensuring that every guest feels welcome and valued.

Responsibilities:

  • Greet and register hotel guests, providing information about accommodations and establishing payment methods.
  • Utilize computerized or manual systems to review and manage daily record sheets, guest accounts, receipts, and vouchers.
  • Collaborate with guests pre-arrival and during their stay to understand preferences and offer insightful recommendations.
  • Conduct pre-arrival processes, contacting future guests to arrange services such as Wine Tastings, Dining Reservations, shipping packages, transportation, and researching various vendors.
  • Maintain constant communication with guests through our messenger app, providing immediate responses and proper closure of interactions.
  • Address and resolve customer complaints, assisting with inquiries about hotel services, hours of operation, key personnel, in-house events, and directions.
  • Ensure that concierge desk materials, including information on restaurants, museums, attractions, maps, and local activities, are updated and current.

About You:

  • Preferred background in luxury hotel Front Office, Concierge, or Guest Services.
  • Previous experience with Opera PMS is a plus.
  • Essential ability to quickly and positively establish rapport.
  • Knowledge of Whistler and surrounding areas is highly desirable but not mandatory.
  • Demonstrated strong written and oral presentation skills.
  • Capacity to multitask in a high-volume and demanding environment.
  • Priority consideration for current Four Seasons employees, bilingual candidates, and those with prior luxury hotel/environment experience.
  • Proficiency in the English language, both written and oral, is mandatory.
  • Commitment to excellent service and teamwork.
  • Strong attention to detail and the ability to thrive in a fast-paced environment.
  • Must be eligible to work in Canada.

What's in it for you:

  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.
  • Discovery Nights at Four Seasons worldwide.

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