Concierge
1 month ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we're seeking a talented Concierge to join our dynamic team at Four Seasons Resort & Residences Whistler.
About the Role:
The Concierge will be responsible for providing personalized service to our guests, responding to their requests, and exceeding their expectations. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.
Responsibilities:
- Greet and register hotel guests, providing information about accommodations and establishing payment methods.
- Utilize computerized or manual systems to review and manage daily record sheets, guest accounts, receipts, and vouchers.
- Collaborate with guests pre-arrival and during their stay to understand preferences and offer insightful recommendations.
- Conduct pre-arrival processes, contacting future guests to arrange services such as Wine Tastings, Dining Reservations, shipping packages, transportation, and researching various vendors.
- Maintain constant communication with guests through our messenger app, providing immediate responses and proper closure of interactions.
- Address and resolve customer complaints, assisting with inquiries about hotel services, hours of operation, key personnel, in-house events, and directions.
- Ensure that concierge desk materials, including information on restaurants, museums, attractions, maps, and local activities, are updated and current.
About You:
- Preferred background in luxury hotel Front Office, Concierge, or Guest Services.
- Previous experience with Opera PMS is a plus.
- Essential ability to quickly and positively establish rapport.
- Knowledge of Whistler and surrounding areas is highly desirable but not mandatory.
- Demonstrated strong written and oral presentation skills.
- Capacity to multitask in a high-volume and demanding environment.
- Priority consideration for current Four Seasons employees, bilingual candidates, and those with prior luxury hotel/environment experience.
- Proficiency in the English language, both written and oral, is mandatory.
- Commitment to excellent service and teamwork.
- Strong attention to detail and the ability to thrive in a fast-paced environment.
- Must be eligible to work in Canada.
What's in it for you:
- Access to affordable shared staff accommodation.
- Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
- Complimentary meal per shift in our employee dining room.
- Paid time off; vacation days and additional floating holidays per year.
- Excellent training and development program.
- Discovery Nights at Four Seasons worldwide.
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