Concierge - Summer Seasonal
4 weeks ago
Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable experiences for our guests.
About the RoleWe're seeking a highly skilled and enthusiastic Concierge to join our team at Four Seasons Resort & Residences Whistler. As a Concierge, you'll be responsible for providing personalized guest services, responding to guest requests, and ensuring that every interaction is exceptional. If you're passionate about delivering luxury guest experiences and have a keen eye for detail, we'd love to hear from you.
Key Responsibilities- Respond to guest requests and provide personalized services to ensure maximum customer satisfaction.
- Greet and register hotel guests, providing information about accommodations and establishing payment methods.
- Utilize computerized or manual systems to review and manage daily record sheets, guest accounts, receipts, and vouchers.
- Collaborate with guests pre-arrival and during their stay to understand preferences and offer insightful recommendations.
- Conduct pre-arrival processes, contacting future guests to arrange services such as Wine Tastings, Dining Reservations, shipping packages, transportation, and researching various vendors.
- Follow up with guests pre-arrival, ensuring a response within 72 hours.
- Manage all guest interactions with the utmost hospitality and professionalism, accommodating special requests when possible.
- Maintain constant communication with guests through our messenger app, providing immediate responses and proper closure of interactions.
- Address and resolve customer complaints, assisting with inquiries about hotel services, hours of operation, key personnel, in-house events, and directions.
- Engage with guests in person and by phone, adhering to Brand standards.
- Answer guest calls and provide appropriate directions in the absence of a Communication Operator.
- Ensure that concierge desk materials, including information on restaurants, museums, attractions, maps, and local activities, are updated and current.
- Possess extensive knowledge of Whistler activities, and establish contacts with vendors to provide information, ticketing, and reservations for guests.
- Perform additional duties as assigned by the Concierge Manager and Front Desk Manager.
- Access to affordable shared staff accommodation
- Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
- Complimentary meal per shift in our employee dining room
- Paid time off; vacation days and additional floating holidays per year
- Excellent training and development program
- Discovery Nights at Four Seasons worldwide
As our hotel is open 24/7, 365 days a year, we expect our Concierge to be flexible in working mornings, evenings, weekends, overnights, and holidays.
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