Technical Support Specialist

2 weeks ago

Calgary, Alberta, Canada FIBERCOMM COMMUNICATIONS LTD Full time

FIBERCOMM COMMUNICATIONS LTD is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide solutions to technical issues
  • Consult technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
Additional Responsibilities
  • Participate in government or community programs that support newcomers and refugees
  • Participate in government or community programs that support youth employment
  • Participate in government or community programs that support Veterans
  • Participate in government or community programs that support Indigenous people
  • Participate in government or community programs that support members of visible minorities

This is a permanent position with a 40-hour workweek and English as the primary work language.

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