Senior Technical Support Lead

7 days ago


Abbotsford, British Columbia, Canada Axios Mining Corp. Full time
Job Overview

Axios Mining Corp. is seeking an experienced Senior Technical Support Lead to join our team.

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to lead a team of technical support analysts.

Key Responsibilities
  • Provide technical guidance and support to users: Respond to user inquiries, troubleshoot issues, and provide solutions in a timely and professional manner.
  • Lead a team of technical support analysts: Supervise, mentor, and coach team members to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Participate in the redesign of applications and software: Collaborate with cross-functional teams to identify areas for improvement and develop new processes and tools to enhance user experience.
Requirements
  • Education: College/CEGEP degree in Computer Science, Information Technology, or related field.
  • Experience: 1-2 years of experience in technical support, leadership, or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems and software.
Compensation

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, as well as opportunities for professional growth and development.



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