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Senior Technical Support Lead
2 months ago
Axios Mining Corp. is seeking an experienced Senior Technical Support Lead to join our team.
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to lead a team of technical support analysts.
Key Responsibilities- Provide technical guidance and support to users: Respond to user inquiries, troubleshoot issues, and provide solutions in a timely and professional manner.
- Lead a team of technical support analysts: Supervise, mentor, and coach team members to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Participate in the redesign of applications and software: Collaborate with cross-functional teams to identify areas for improvement and develop new processes and tools to enhance user experience.
- Education: College/CEGEP degree in Computer Science, Information Technology, or related field.
- Experience: 1-2 years of experience in technical support, leadership, or a related field.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems and software.
We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, as well as opportunities for professional growth and development.