Customer Service Representative

4 weeks ago


Calgary, Alberta, Canada Love Canada Immigration Consultancy Full time
Job Description

This role is a vital part of our team at Love Canada Immigration Consultancy, supporting clients and ensuring their needs are met. The Customer Service Assistant will provide exceptional support to customers through various means, including phone, email, and in-person interactions.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner, addressing concerns and resolving issues promptly.
  • Provide information about services offered by the company, including immigration services, to potential and existing clients.
  • Maintain accurate records of customer interactions, including complaints and feedback.
  • Collaborate with colleagues to achieve team objectives and provide ongoing support to clients.
  • Stay up-to-date on company policies, procedures, and regulations, ensuring compliance and providing accurate information to clients.
Required Skills and Qualifications:

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. A strong understanding of customer service principles and practices is essential, as is proficiency in MS Office and internet-based applications.

Benefits:
  • A competitive salary of $40,000 per annum, commensurate with experience.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
About Us:

Loved by many for our commitment to excellence, Love Canada Immigration Consultancy has been helping individuals and families navigate the complexities of Canadian immigration for years. We pride ourselves on delivering personalized attention and expert guidance, making us the trusted partner for all your immigration needs.



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