Restaurant Operations Manager

2 months ago


Vancouver, British Columbia, Canada Coast Restaurant Full time
About Coast Restaurant

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Coast Restaurant. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we maintain the highest standards of quality, service, and customer satisfaction.

Key Responsibilities
  • Evaluate Daily Operations: Conduct regular assessments of our restaurant's operations to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Monitor Revenues and Labour Costs: Analyze sales data and labour costs to determine areas for cost reduction and implement strategies to optimize revenue growth.
  • Supervise Staff: Lead and manage a team of staff, providing guidance, training, and support to ensure that they have the skills and knowledge needed to deliver exceptional customer service.
  • Plan and Organize Daily Operations: Develop and implement operational plans to ensure that our restaurant runs smoothly and efficiently, including managing inventory, supplies, and equipment.
  • Recruit and Train Staff: Source, recruit, and train new staff members to ensure that our team has the skills and knowledge needed to deliver exceptional customer service.
  • Set Staff Work Schedules: Create and manage staff schedules to ensure that our restaurant is adequately staffed at all times.
  • Conduct Performance Reviews: Regularly review staff performance to identify areas for improvement and provide feedback and coaching to help staff develop their skills and knowledge.
  • Ensure Health and Safety Regulations are Followed: Ensure that our restaurant complies with all health and safety regulations, including maintaining a clean and safe working environment.
  • Participate in Marketing Plans and Implementation: Collaborate with our marketing team to develop and implement marketing plans to promote our restaurant and increase customer engagement.
  • Address Customer Complaints or Concerns: Respond promptly and professionally to customer complaints or concerns, resolving issues in a timely and satisfactory manner.
  • Provide Customer Service: Deliver exceptional customer service, ensuring that our customers have a positive and memorable experience at our restaurant.
  • Manage Events: Plan and execute events, such as weddings, corporate functions, and other special occasions, to ensure that they are successful and memorable.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a restaurant management role.
  • Language: English.
  • Work Setting: Urban area.
  • Computer and Technology Knowledge: MS Office.
  • Work Conditions and Physical Capabilities: Fast-paced environment, work under pressure, tight deadlines, repetitive tasks, handling heavy loads, physically demanding, attention to detail, combination of sitting, standing, walking, standing for extended periods.
  • Personal Suitability: Accurate, client focus, dependability, efficient interpersonal skills, flexibility, organized, reliability, team player, ability to multitask.


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