Hotel Front Desk Associate

4 weeks ago


Vernon, British Columbia, Canada Sparkling Hill Resort Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Clerk to join our team at Sparkling Hill Resort. As a Hotel Clerk, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Provide information on hotel facilities and services to guests
  • Assist guests with special needs and provide personalized support
  • Maintain accurate records of reservations, room assignments, and guest interactions
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Collaborate with other departments to ensure seamless guest experience
  • Perform clerical duties, such as faxing, filing, and photocopying
  • Answer telephone calls and relay messages to guests and staff
Requirements
  • High school diploma or equivalent required
  • Previous experience in a customer-facing role an asset
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong attention to detail and organizational skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and amenities


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