Student Supports Team Lead
1 month ago
The Team Lead, Student Supports, is a key role in ensuring the smooth operation of our Student Service Centre. Reporting to the Manager, Student Service Centre, this position is responsible for organizing and distributing workloads among staff to ensure timely and efficient processing within service standards. This includes managing work schedules to provide direction on daily tasks and staff assignments to front line, email, or telephone duties.
Key Responsibilities:
- Build and lead the Student Supports team to fulfill departmental mandate and contribute to the achievement of the college's mission.
- Participate in the recruitment and selection of new staff.
- Implement service standards and work schedules for unit activities.
- Ensure the unit is using the People Soft system appropriately; ensures data entry is timely and correct and student records are maintained according to policy.
- Develops daily work plans for the Student Support team.
- Maintains calendar of regularly scheduled team activities that feed into the work plan.
- Provides first line of support for general college information and addresses stakeholder operational concerns especially those related to Office of the Registrar processes, and resolves or raise these issues as appropriate to other Nor Quest Departments.
- Contributes to an atmosphere of continuous improvement by identifying areas of concern, suggesting process changes, and testing new approaches.
- Research cross-cultural issues that affect our student population to identify and remove barriers and improve the learner experience.
- Provide input and support for relevant Nor Quest College policies, procedures and standard practices.
- Engage in college-wide collaboration to improve processes and the student experience.
Requirements:
- Bachelor's Degree in a related field.
- A combination of education and directly related experience in a registrar role will be considered.
- 1+ year experience in a leadership role.
- Experience working with a student information system (People Soft Campus Solutions preferred).
What We Offer:
- Competitive salary range of $61,635 - $80,033 based on education and experience.
- Full-time permanent position with immediate access to our great pension and benefit programs.
- Flexible work options to balance work and personal life.
How to Apply:
Apply online by uploading your resume and cover letter combined as one document. Only candidates shortlisted for an interview will be contacted within 28 days of the closing date.
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