Senior Manager, Process Optimization

2 weeks ago

Montreal, Quebec, Canada SSENSE Full time

About the Role:

The Senior Manager, Process Optimization will lead a high-performing team of process, technology, and data SMEs. This individual will supervise a team and be responsible for building and optimizing our end-to-end global operations, inclusive of all relevant systems, processes, and data captures at a transaction level.

Key Responsibilities:

  • Lead the design, optimization, and implementation of designated operational processes and technology solutions, including data capture and analysis, to achieve business goals and drive continuous improvement.
  • Oversee the selection, negotiation, and management of technology vendors, ensuring alignment with SSENSE's operational needs and budget.
  • Develop and drive the multi-year strategic roadmap for designated operational areas, collaborating with cross-functional teams to align priorities and ensure successful project implementation.
  • Manage and mentor a team of professionals, fostering their growth and development while promoting a collaborative and high-performing work environment.
  • Ensure the successful deployment of all initiatives, adhering to operational excellence standards and prioritizing safety and quality.

Requirements:

  • Bachelor's degree in a relevant field (Supply Chain, Engineering, etc.); 7-10 years of experience in e-commerce, logistics, or engineering with a focus on complex systems and process/product management.
  • Strong understanding of operational technology systems (WMS, OMS, etc.), experience with data analysis tools (SQL, Quicksight, etc.), and familiarity with agile methodologies.
  • Proven ability to lead teams (5+ years of experience) and collaborate effectively with cross-functional stakeholders in a fast-paced environment.
  • Demonstrated track record of driving process improvements, optimizing efficiency, and implementing solutions to enhance operational performance.
  • Experience in e-commerce and a global network with multiple fulfillment centers is required; Six Sigma Black Belt certification is mandatory.

What We Offer:

  • Extended health and dental benefits, including comprehensive mental health programs and coverage
  • Parental top-up program
  • Generous Employee Discount
  • Access to telemedicine and employee and family assistance program
  • Savings and retirement plan matching contributions
  • Gender Affirmation Coverage
  • Opportunity to work with cutting-edge technologies and an innovative team that's pushing the boundaries of technology

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you.

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