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Platform and Process Optimization Specialist

1 month ago

Montreal, Quebec, Canada GardaWorld Full time

GardaWorld is seeking a highly qualified and experienced Platform and Process Optimization Specialist to join our Human Resources team in Canada. In this role, you will be responsible for overseeing the effective use and optimization of our SAP SuccessFactors Recruiting and SuccessFactors Onboarding platforms. Your primary responsibility will be to ensure the optimal use of these platforms within the organization, while also liaising with suppliers and internal customers, resolving technical issues, implementing processes, maintaining documentation, and improving processes related to the recruitment and onboarding functions within the organization.

Key Responsibilities:

  • Manage the SAP SuccessFactors Recruiting and SuccessFactors Onboarding platforms to ensure their optimal use within the organization.
  • Serve as the primary point of contact for all issues related to the recruiting and onboarding platforms, handling requests, resolving technical issues, and coordinating with vendors and internal teams to ensure quality service.
  • Work closely with stakeholders, including recruiter team members, hiring managers, and human resources, to understand their needs and translate these needs into platform requirements and functionality enhancements.
  • Analyze and evaluate existing recruitment and onboarding processes, identify gaps and opportunities for improvement, and develop strategies to optimize and streamline these processes.
  • Carry out regular audits and quality controls to ensure data integrity, compliance with company policies, and legal and regulatory requirements.
  • Keep abreast of the latest trends, best practices, and technological developments in recruitment and onboarding, and actively propose innovative solutions to improve existing platforms.
  • Create measurement reports and monitor key performance indicators (KPIs) related to hiring and new employee satisfaction. Analyze data to recommend corrections to the National Director.
  • Develop and maintain system documentation, user guides, and training materials to ensure consistent use of platforms and clear understanding of related processes.
  • When required, lead the implementation of new functionality, modules, and enhancements within the SAP SuccessFactors platforms, working closely with technical teams and vendors.

Requirements:

  • Bachelor's degree in human resources, information technology, or a related field. An equivalent combination of education and relevant experience will also be considered.
  • Proven experience in managing and optimizing recruiting and onboarding platforms: SAP SuccessFactors Recruiting and SuccessFactors Onboarding, or similar systems.
  • Solid understanding of recruitment and onboarding processes and best practices.
  • Advanced skills in technical problem-solving and coordination with suppliers and technical support teams.
  • Ability to analyze existing processes, identify gaps and opportunities for improvement, and develop strategies to optimize recruitment and integration processes.
  • Ability to adapt to a dynamic and fast-changing environment, as well as to learn quickly and adapt to new technologies and tools.
  • Excellent communication and interpersonal skills to collaborate with stakeholders at all levels of the organization.
  • Fluency in English is required, and fluency in French is an asset. Quebec-based candidates must be bilingual in French and English.