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Customer Experience Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our store team, you will play a vital role in creating a warm and welcoming environment for our customers.
Key Responsibilities- Merchandising and Visual Display: Use merchandising standards to create visually appealing and stimulating store displays, ensuring a consistent and engaging customer experience.
- Inventory Management: Conduct inventory cycle counts, replenish stock, manage product returns, and receive and process incoming store merchandise.
- Customer Engagement: Engage and connect with customers on the sales floor, leveraging our product to tell stories and create a memorable experience.
- Store Operations: Align with Store leadership on goals and objectives for the fiscal year, and contribute to an environment where everyone knows their health and safety is a top priority.
- Continuous Improvement: Seek information regarding new products, promotions, and programs, and share ideas with Leadership Team on how to improve the employee and customer experience.
- Experience: Experience in specialty retail or a retail environment preferred but not required.
- Adaptability: Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
- Commitment to Excellence: Demonstrated commitment to creating an exceptional employee and customer experience.
- Physical Demands: Ability to be mobile on the sales floor for extended periods of time, and ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Availability: Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings.
- Language Skills: Bilingualism (French/English) is required for all positions in Québec; other languages an asset.
At Indigo, we are committed to our communities, our customers, and each other. We believe that fostering diversity and inclusion brings out the full potential of our team members and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.
