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IT Support Services Specialist
2 months ago
Job Summary:
Affinity Credit Union is seeking a skilled IT Support Services Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and members.
Key Responsibilities:
- Install, configure, test, maintain, and troubleshoot desktops, laptops, software, and peripherals (printers) to ensure optimal performance and efficiency.
- Deploy and resolve mobile device issues to ensure seamless connectivity and functionality.
- Investigate and resolve hardware and software-related issues related to Office 365 services to minimize downtime and ensure business continuity.
- Identify, troubleshoot, and resolve technology-related problems to ensure smooth operations and employee productivity.
- Assist in the evaluation, migration, installation, upgrades, and support of new technologies, equipment, operating systems, and desktop software to stay ahead of the curve and drive innovation.
What You'll Get:
- A competitive salary and bonus structure to recognize your hard work and dedication.
- A comprehensive total rewards package, including health and dental benefits, pension, and health spending account, to support your well-being and financial security.
- Vacation time, personal days off, and a paid volunteer day to maintain a healthy work-life balance.
- A referral bonus for scouting great talent and helping them join our team.
What You'll Need:
- A post-secondary diploma or degree in a related field, plus 2 years of related experience or an equivalent combination of education and experience.
- Intermediate knowledge of desktop support and a strong understanding of technical concepts.
- Advanced digital literacy across a broad range of channels and devices to effectively communicate with employees and members.
- Ability to coach employees and managers, providing business-relevant advice and recommendations to drive success.
- A valid Class 5 Driver's License to facilitate travel to various locations.
