Service Desk Operations Manager

About the RoleWe are seeking an experienced IT Help Desk Manager to join our team at Fastco Canada. As a key member of our IT department, you will be responsible for overseeing the daily operations of our help desk, ensuring timely and effective resolution of IT support tickets.ResponsibilitiesParticipate in the evaluation of new and existing...

Job SummarySAIT is seeking an experienced Service Desk Team Lead to join our ITS department. The successful candidate will be responsible for leading a team of service desk technicians and providing technical support to students, faculty, and staff across our campuses.The Service Desk Team Lead will be responsible for ensuring that our service desk operates...

The OpportunityManager, Service Desk is the face of ITS to an organization that can see up to 30,000 end-users per day across several physical locations and is responsible for leading a team of supervisors and internal service desk staff. This role is responsible for managing Tier 0 through 2 of the ITIL stack. This includes a call center, walk-up support...

Status: Full-time, Permanent Position | Location: Vaudreuil-Dorion, QCReport To: Director of Information Systems | Service: Information SystemsOVERVIEWReporting to the Director of Information Systems, the IT Help Desk Manager will oversee the daily operations of our help desk, manage escalations, ensure compliance with service-level agreements (SLAs), and...

Our downtown Calgary client, a crown corporation has a onsite contract opportunity for a Bilingual Service Desk Analyst• Provide first-level investigation and diagnosis for hardware and software issues• Log all user interactions (incoming and outgoing) into the call-management system• Establish a course of action to correct issues, provide information...

The Manager, Service Desk plays a crucial role in leading a team of supervisors and internal service desk staff, ensuring seamless IT service delivery to over 30,000 end-users daily.This position oversees the entire ITIL stack, including a call center, walk-up support desk, deskside support to staff and classrooms, IT student work integrated learning...

BILINGUAL SERVICE DESK ANALYSTOur Calgary based client is seeking a Bilingual Service Desk Analyst to join their team. Must be fluent in both French and English. RESPONSIBILITIES:Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripheralsProvide deskside support for calls that...

BILINGUAL SERVICE DESK ANALYST Our Calgary based client is seeking a Bilingual Service Desk Analyst to join their team. Must be fluent in both French and English. RESPONSIBILITIES: Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripherals Provide deskside support for calls...

IT IS Service Desk Consultant - ServiceNow Ticketing Tool Calgary Role Description:• Provide first-level support to the customer in relation to IT requests and incidents including software and hardware-related issues not limited to desktops (support involves mobile computers and other mobile devices). • Assist users over the telephone, through e-mail,...

Job Description IT IS Service Desk Consultant - ServiceNow Ticketing Tool Calgary Role Description:• Provide first-level support to the customer in relation to IT requests and incidents including software and hardware-related issues not limited to desktops (support involves mobile computers and other mobile devices). • Assist users over the telephone,...

Career Opportunities: Team Lead Service Desk (81492)Requisition ID 81492 - Posted - IT – Support Services - Calgary - Alberta - CanadaTruthfulness | Fairness | Value | LoyaltyAs one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles:...

About QuadReal Property GroupQuadReal Property Group is a leading global real estate investor, operator, and developer. Headquartered in Vancouver, British Columbia, it manages a vast portfolio of assets worth billions. Founded in Canada as a full-service real estate operating company, QuadReal has expanded its investment scope to include equity and debt in...

LeverageTek is actively seeking a Bilingual Service Desk Analyst for an 8-month contract with its Ottawa based customer.Work LocationOnsite at HQ in CalgarySecurity Clearance:SecretKey TasksProvide first-level investigation and diagnosis for hardware and software issuesLog all user interactions (incoming and outgoing) into the call-management system •...

LeverageTek is actively seeking a Bilingual Service Desk Analyst for an 8-month contract with its Ottawa based customer. Work Location Onsite at HQ in Calgary Security Clearance : Secret Key Tasks Provide first-level investigation and diagnosis for hardware and software issues Log all user interactions (incoming and outgoing) into the...

The Service Desk is the face of ITS to an organization that can see up to 30,000 end-users per day. The Manager, Service Desk is responsible for leading a team of supervisors and internal service desk staff.This role manages Tier 0 through 2 of the ITIL stack, including a call center, walk-up support desk, deskside support to staff and classrooms, IT student...

Meet BenevityBenevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups, and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one...

Job SummaryThe IT Help Desk Manager will oversee the daily operations of our help desk, ensuring timely and effective resolution of IT support tickets. This role requires a strong leader with a strategic mindset to guide the team, optimize workflows, and implement best practices in IT service management.Key ResponsibilitiesOversee the help desk function,...

About UsQuadReal Property Group is a global leader in real estate investment, operating, and development. Our vision is to create sustainable environments that bring value to the people and communities we serve.We invest in equity and debt in both the public and private markets, working directly, through programmatic partnerships, and via operating platforms...

About QuadReal Property GroupQuadReal is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are substantial. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the...

The Pomeroy Lodging team is seeking a Front Desk Supervisor to lead our front desk operations and provide exceptional customer service. About the RoleAs a Front Desk Supervisor, you will be responsible for ensuring the front desk, lobby, and guest entrance are always clean and well-maintained, creating a positive first impression for our guests. You will...